Legal Action for Online Shopping Fraud & Refund Denials
Did you receive a defective product, a fake item, or a soap bar instead of a phone? E-commerce companies often hide behind "Return Window Closed" or "Seller Policy." Under Indian Law, platforms cannot escape liability for unfair trade practices.
Refund Denied by Customer Care?
Customer care scripts are designed to make you give up. A Legal Notice usually escalates the matter to their Legal Team, where it gets resolved faster.
Send Legal Notice Now →Common E-commerce Violations
- Defective Goods: Refusal to replace damaged items.
- Wrong Product: Delivering a cheaper item and refusing return.
- Fake Discounts: Hiking prices before a "Sale" to show a fake discount.
- Dark Patterns: Adding hidden charges at checkout.
Your Rights vs "Terms & Conditions"
Companies often claim "As per our policy, we cannot refund." However, the Consumer Protection (E-Commerce) Rules, 2020 override company policies. If a product is defective, they are legally bound to take it back.
What We Do
We draft strict Legal Notices citing specific sections of the IT Act and Consumer Act. In 80% of cases, companies process the refund immediately upon receiving a notice to avoid litigation costs.
Get your money back.
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