Filing a Consumer Complaint in e-Jagrithi & Consumer Commissions

The Consumer Protection Act, 2019 allows you to file complaints electronically. In Karnataka, this is done via the e-Jagrithi portal or the central E-Daakhil system. However, procedural errors often lead to immediate rejection by the Registrar.

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A complaint requires proper "Prayer," "Facts," and "Jurisdiction" clauses. We draft your complaint professionally and file it for you to ensure it gets admitted.

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Steps to File a Complaint

  1. Legal Notice (Mandatory Step): Before filing, you must send a legal notice to the opposite party giving them 15-30 days to resolve the issue.
  2. Jurisdiction Check: Depending on the claim amount, your case goes to the District Commission (up to ₹50 Lakhs), State Commission, or National Commission.
  3. Drafting the Complaint: You must clearly state the "Cause of Action" and the specific relief (refund/compensation) sought.
  4. Evidence: Attach invoices, warranty cards, email communications, and the legal notice copy.

Common Reasons for Rejection

  • Filing in the wrong district (Territorial Jurisdiction).
  • Not attaching the "Section 65B Certificate" for electronic evidence (emails/WhatsApp).
  • Time Barred (Complaint filed more than 2 years after the incident).

How We Assist

We handle the entire process from sending the initial Legal Notice to arguing your case before the Judge in the Bangalore District Commissions (Shantinagar/Cauvery Bhavan).

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